News
Important Update – LeO Address Change
The Legal Ombudsman (LeO) has announced a change to its postal address which will take effect from Monday 22 January 2024.
The Legal Ombudsman’s new postal address will be:
Legal Ombudsman
PO Box 6167
Slough
SL1 0EH
You will be required to publish this new address from the date of its introduction in all of your complaints handling documents.
Any firm failing to publish the correct postal address from 22 January 2024 will be in breach of LeO’s requirements and also the SRA Transparency Rules. As the SRA is now issuing fixed financial penalties for Transparency Rules breaches, it is imperative that all firms ensure their complaints handling procedures and letters are up to date. It is also possible that, should a complaint about your firm be referred to the LeO, it may seek to take action where your firm has failed to update this address in the relevant documents.
Where you are handling an ongoing complaint, you should ensure that this change of address is particularly highlighted to the complainant, as this will represent a change to the information provided to them during your initial acknowledgement.
Any firms requiring further clarity on the change should contact the Legal Ombudsman directly at enquiries@legalombudsman.org.uk.