The Resources on this site are available to all – please feel free to use them.

If you have any comments on these Resources, or suggestions for other Resources you would like to see, please contact us with your feedback.


FAQs following SRA’s Transparency rules Webinar on Tuesday 20 November 2018

Question 1

The slide on Residential Conveyancing had a comment about Transfer of Title in divorce cases, but this wasn’t explained. Is it a requirement to publish those costs, and is it the same in Probate matters?

Answer 1

Transfer of Title in divorce cases is excluded from the requirement to publish prices.  The SRA state at that:

‘We do not consider transfers of equity (e.g. in divorce proceedings where the property is transferred from joint names into one of the parties’ name as part of the financial settlement) to fall under the above. Of course, if you wish to include the price you would charge for this service you are able to do so’.


You are required to publish prices for probate work in relation to uncontested cases where all the assets are in the UK. This includes both testate and intestate and taxable and non-taxable. You will need to explain anything that could affect the price quoted (e.g. indicating there is a separate cost for preparing tax returns if it is not included) clearly on your website.

Question 2

There was mention of including a link to the HMRC website for Probate matters. Please could you clarify what is required.

Answer 2

The government website provides a number of calculators on behalf of HMRC.  This includes calculators for inheritance tax. The link is on the Useful Links page below.

Many other organisations also provide calculators, but you may have to provide email addresses, etc. to obtain the information.

Question 3

In respect of qualification and experience of staff.  Is it ok to detail this on the individual staff profile pages?

Answer 3

It is, providing it covers the specific work type – Probate/Conveyancing etc.

Question 4

In regard to service, is it enough that we have our staff profiles on the website in for example the “Our Team” section, as we do already which details the qualifications and experience of each member of staff?

Answer 4

As per Q3.  You will need to tailor the experience to the type of work undertaken.

Question 5

With regard to the Conveyancing fees we need to set out on the website.  I have covered examples for freehold and leasehold Conveyancing fees, do all also need to set out an example and fees for mortgages and re-mortgages?

Answer 5


Question 6

Can we state a start from price or do we need to set out all fee scales as our fees differ depending on the value of the property being sold or purchased?

Answer 6

The SRA recognises that the charging models for these may well differ, dependant on the value/complexity of the estate. You will need to explain anything that could affect the price quoted (e.g. indicating there is a separate cost for preparing tax returns if it is not included) clearly on your website.

You can state that you anticipate that the work will take between X and X hours work at £X per hour with a total cost estimated at between £x & £x (+VAT).  The exact cost will depend on the individual circumstances of the matter. For example, if there is one beneficiary and no property, costs will be at the lower end of the range. If there are multiple beneficiaries, a property and multiple bank accounts, costs will be at the higher end.

Question 7

In relation to representation at a single hearing for Road Traffic Offences (does this naturally exclude Trials which usually involve a plea and a trial date fixed for later on?)

It’s a bit confusing, as a single hearing potentially could be a trial hearing if the date was already fixed before the prospective client comes to the firm.

Answer 7

You are required to provide price information for assistance in relation to summary only motoring offences under Part I of the Road Traffic Act 1988 and s89 of the Road Traffic Regulation Act 1984.

Be clear on the website that the price is for attendance and representation at a single hearing at the Magistrates Court only and that any other work is charged separately, if that is the case.

I would suggest something along the lines of the narrative on the SRA website:

‘The key stages of your matter are based on the presumption that you have entered a guilty plea and have a date for your hearing.

  • Meet with your solicitor to provide instructions on what happened.
  • We will consider initial disclosure, and any other evidence and provide advice.
  • Arranging to take any witness statements if necessary (this will have an additional cost, of X).
  • We will explain the court procedure to you so you know what to expect on the day of your hearing, and the sentencing options available to the court.
  • We will conduct any further preparatory work, obtain further instructions from you if necessary and answer any follow up queries you have.
  • We cannot provide a timescale of when your hearing will take place, as this depends on the court listing for that day.
  • We will attend court on the day and meet with you before going before the court. We anticipate being at court for [e.g. half a day].
  • We will discuss the outcome with you. If advice is required on appeal, this will carry an additional cost.’

Useful Links

SRA Transparency Guides

HMRC Calculators and Tools


FAQs following MANAGING A LEGAL AID CONTRACT Webinar on Wednesday 26 September 2018


Q1: I would be interested to know more about how the detained duty advice schemes are running, requirements, and how to claim for billing for those matters. This is something new and how the contract managers will be looking to assess these matters?

A1: “Detained Duty Advice Scheme/Detained Duty Advice Surgery” means the special arrangements, which are subject to Schedule authorisation, to deliver an advice surgery at the designated IRCs.

You must have specific authorisation to undertake this work in your Contract Schedule (Specification 8.5) although some exceptions do apply (Specification 8.6)

Details about the scheme can be found in the Immigration section of the LAA’s 2018 Standard Civil Contract Training (Category Specific Rules) and rates payable can be found in the Remuneration Regulations, Schedule 1 Table 4(d) – links to both of these documents can be found below.


Q2: Do the KPIs apply to claims for certificates commenced under the old contract, or will the LAA be applying two different sets of KPIs while the certs under the old contract wind down (presumably, for years)?

A2: Current KPIs will apply to all claims made after 1.9.18, irrespective of whether they were started under this or previous Contracts. This is because the activity (i.e. billing the file) is taking place within the current contracting period.

Q3: What is the difference between KPI 4A and KPI 5 (other than the % figure)?

A3: KPI4A measures rejection rates for civil applications. A reject is when an application is returned to you for a technical reason e.g. online application incomplete or information which should have been sent is missing. The KPI here is 5%.

KPI5 measures refusals of applications. A refusal is on the grounds that the client is not eligible for funding. The KPI here is 15%.


Q4: Can you kindly clarify the position with interpreters? Where can I find the clause where it is required that they have to have some qualification as discussed – maybe I missed something?

A4: See Contract Specification clauses 2.47-2.51 (and clause 2.48 in particular regarding currently acceptable qualifications).

Useful links

Legal Help (Controlled work):

• Codes guidance (for submitting via CWA):
Download PDF

• CWA User guides (technical assistance using CWA):

• Guidance on making claim amendments (see bottom of page at link below):

• Evidence of means guidance:

• Escape Fee Guidance & forms (where claiming full costs on matters 3x value fixed fee):

Certificated matters

• CCMS website (training and quick guides):

• Costs Assessment Guidance:

• Civil Finance Electronic Handbook:

• Evidence of means guidance (different to Legal Help guidance, above):

• Civil Representation Guidance on Proceeding Codes:

• Claim codes & Outcome Checklist:

General (applies to both)

• Category Specific Guidance (summary of LASPO, what is in scope):

• Gateway Guidance (Domestic Violence Evidence in Family):

• Rates/fees (including Expert Rates) – Civil remuneration regulations:

• LAA 2018 Contract Pages – includes Contract Standard Terms, Specification; Supervisor forms and 2018 Training on the Contract and for new providers:

• Payments Information:

• Sign up to LAA Bulletin:

• Preventing Audit Issues and Peer Review Guidance:

• Further civil guidance:


Get in touch

If you would like further information on any of the services mentioned on this site or would like to arrange a discussion with one of our consultants, please send an email or contact us by completing this form.

Any data that you submit using this web form will be held by our firm as Data Controller and will be held securely for 12 months before being securely and confidentially destroyed. Your data will not be disclosed to any third parties without your consent or as otherwise allowed by the General Data Protection Regulation and will only be used for responding to your query (or purposes associated with that purpose).  You have the right to be informed about what data we hold about you along with other rights set out in the legislation. Further information about your rights under the data protection legislation can be found at
For further information, please see our Data and Privacy Notice