No one likes to be the subject of a complaint but it is accepted that clients’expressions of dissatisfaction in the legal sector are sometimes unavoidable.
Nonetheless, they must be dealt with in an appropriate, timely and professional manner. Dealing with client complaints can often be extremely time consuming for practices to deal with in-house. It is important that all practices have a clear and robust procedure for dealing with complaint handling that is strictly adhered to.
We offer an independent complaint handling service whereby one of our consultants will conduct a review of the complaint received, liaise with the practice to investigate the client’s concerns, prepare an appropriate response to the complaint and suggest appropriate action and redress. We will advise you on any suggested measures for improvement in your practice and how this may assist to avoid any similar complaints in the future.