Complaints Handling

Complaints Handling

No one likes to be the subject of a complaint but it is accepted that clients’expressions of dissatisfaction in the legal sector are sometimes unavoidable.

Nonetheless, they must be dealt with in an appropriate, timely and professional manner. Dealing with client complaints can often be extremely time consuming for practices to deal with in-house. It is important that all practices have a clear and robust procedure for dealing with complaint handling that is strictly adhered to.

We offer an independent complaint handling service whereby one of our consultants will conduct a review of the complaint received, liaise with the practice to investigate the client’s concerns, prepare an appropriate response to the complaint and suggest appropriate action and redress. We will advise you on any suggested measures for improvement in your practice and how this may assist to avoid any similar complaints in the future.

Get in touch

If you would like further information on any of the services mentioned on this site or would like to arrange a discussion with one of our consultants, please send an email or contact us by completing this form.

Any data that you submit using this web form will be held by our firm as Data Controller and will be held securely for 12 months before being securely and confidentially destroyed. Your data will not be disclosed to any third parties without your consent or as otherwise allowed by the General Data Protection Regulation and will only be used for responding to your query (or purposes associated with that purpose).  You have the right to be informed about what data we hold about you along with other rights set out in the legislation. Further information about your rights under the data protection legislation can be found at www.ico.org.uk
For further information, please see our Data and Privacy Notice