Specialist Quality Mark

Specialist Quality Mark (SQM)

Why instruct us?

We have a unique level of expertise in this area. Due to our combined experience, we are able to offer unrivalled advice and assistance in relation to the Specialist Quality Mark (SQM) and are experts in relation to the auditing process.

We have helped hundreds of firms in relation to achieving and maintaining the SQM and have provided consultancy advice and assistance to more than 700 other firms.

Of particular note, we are proud that:

  • our consultants have been instructed by the Legal Aid Agency’s predecessor body, the Legal Services Commission (LSC) and the SQM Delivery Partnership to train their auditors;
  • many of our consultants are also registered with the SQM Delivery Partnership to conduct actual SQM audits; and
  • members of our team currently attend, on behalf of representative groups, the Legal Aid Agency Contract Compliance Working Group, a committee set up to work with the LAA and the National audit Office on audit activity.

Our Services

We offer consultancy services to ensure that your organisation passes the SQM audit and/or maintains the quality mark. We assist all types of legal practices, in-house legal departments and other organisations and ensure that our services are tailored to the needs of the individual organisation.

As well as offering bespoke consultancy, there is also our popular fixed price SQM mock audit service.

SQM Mock Audit

We usually spend a day at your office in order to carry out a comprehensive gap analysis of your current systems and procedures against the SQM Standard followed by up to a further day preparing a detailed mock audit report. The format of the report mirrors the report you will be provided by the auditor following your actual SQM audit.

In addition, we will also provide you with an action plan and detailed advice and guidance on how to fully demonstrate compliance. We will also provide the necessary templates and proformas (including a quality manual and other necessary documents) to ensure that you can put in place everything that is required and that all documentation is compliant and up to date. You can be confident that, after our visit, you will have all the tools at your disposal to pass your audit.

Retainer Service

Alternatively, there is our popular retainer service.

The purpose of the retainer service is to ensure that organisations are one step ahead of the game by maintaining a managerial system which meets or exceeds the requirements of the Solicitors Regulation Authority and the Legal Aid Agency (where relevant) in addition to maintaining their quality assurance system.

The retainer service is tailored to the needs of the client. The service includes unlimited advice and assistance and an agreed number of visits to the client’s offices each year.

We can provide further details about our retainer service upon request.


To discover more about how we can help your firm with compliance issues, please either call 01509 214 999 or complete the free enquiry form below.

Get in touch

If you would like further information on any of the services mentioned on this site or would like to arrange a discussion with one of our consultants, please send an email or contact us by completing this form.

Any data that you submit using this web form will be held by our firm as Data Controller and will be held securely for 12 months before being securely and confidentially destroyed. Your data will not be disclosed to any third parties without your consent or as otherwise allowed by the General Data Protection Regulation and will only be used for responding to your query (or purposes associated with that purpose).  You have the right to be informed about what data we hold about you along with other rights set out in the legislation. Further information about your rights under the data protection legislation can be found at www.ico.org.uk
For further information, please see our Data and Privacy Notice