Website Terms and Data Privacy

Welcome to the dglegal.co.uk website (‘the Website’). This website is provided by DG Legal Limited (Company number 7934502).  Our registered office address is at 39 the Rushes, Loughborough LE11 5BG. A list of Directors is available for inspection at our registered office.

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use. If you do not agree to these terms and conditions, please refrain from using the Website.

Our policy relating to the capture and use of personal data (‘Data and Privacy Policy’) as detailed below forms a part of these terms and conditions. It is important that you read and understand these terms and conditions before you start to use the Website. You can print and keep a copy for your reference.

Headings in these terms and conditions are for convenience only and shall not affect their interpretation.

The term ‘DG Legal or ‘us’ or ‘we’ refers to DG Legal Limited. The term ‘you’ refers to the user or viewer of our website.

Using the website

Accessing the Website

Access to the Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on the Website without notice. We shall not be liable if for any reason the Website is unavailable at any time or for any period.

Changes to the Website

The content of the pages of this website are for your general information and use only. We aim to update the Website regularly and may change the content at any time. Any of the material on the Website may be out of date at any given time and we are under no obligation to update such material. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Linking to the Website

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

You may not establish a link to the Website from any other website without our prior written consent.

Acceptable use

You may use the Website only for lawful purposes.

You must not misuse the Website including, without limitation, by knowingly introducing viruses, trojans, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.

Disclaimer and Limitation of Liability

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Reliance on the content of the Website

The Website provides information about our consultancy practice and the services we offer. The Website also contains news, blogs and articles on issues relating the provision of legal services, legal aid and to the promotion of access to justice. The content of the Website does not represent legal and/or financial advice on which reliance should be placed.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

You agree that material downloaded or otherwise accessed through the use of the Website is obtained entirely at your own risk and that you will be entirely responsible for any resulting damage to software or computer systems and/or any resulting loss of data, even if such loss and damage was reasonably foreseeable and we had been advised of the possibility of the same.

All testimonials on the Website are provided by individuals or organisations and reflect their personal experience and opinion only. Neither DG Legal nor any of the quoted individuals or organisations can make any representations or warranties with respect to the personal opinions expressed on the website. Any reliance you place on such information is therefore strictly at your own risk.

Intellectual property

The intellectual property rights (including, without limitation, copyright and trademarks) in all material on the website (including, without limitation, text, images and plans) are owned by DG Legal Ltd unless otherwise stated and your use of them is limited as set out below.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only
  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Changes to the Terms and Conditions

We may revise these terms and conditions at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we have made, as they are binding on you. Some of the provisions contained in these terms and conditions may also be superseded by provisions or notices published elsewhere on the Website. Continued use of the Website will signify that you agree to any such changes.

Enforceability

Your use of this website and any dispute arising out of such use of the website are governed by, and will be construed in accordance with, with the law of England and Wales.

Any rights not expressly granted in these terms and conditions are reserved.

 

Data and Privacy Policy

We are committed to ensuring that your privacy is respected and that personal data or other confidential data is protected.

In accordance with the Data Protection Act 2018 and the General Data Protection Regulation as incorporated into the law of the United Kingdom by virtue of the European Union (Withdrawal) Act 2018 (UK GDPR), this Privacy Notice explains, in detail, the types of personal data we may collect about you when you interact with us through this website. It also explains how we'll store and handle that data and keep it safe.   Unless otherwise indicated, references in this Data and Privacy Notice to the GDPR refer to the UK GDPR.

Due to the nature of our business, the majority of information submitted via our contact us page or otherwise provide to us in the course of dealing with client instructions is often business information and not personal data.

If we accept instructions to provide advice and assistance, we may have access to materials in any medium that contain, refer to or relate to confidential information or personal data of our clients.  As part of our acceptance of those instructions, we provide client specific privacy notices and undertakings in respect of such data.

This policy explains how we use and protect any information that you provide to us when you use this website such as data submitted on our contact us form.  In particular, it sets out what personal information we collect from you, how we use the personal information we collect about you, how you can instruct us if you prefer to limit the use of that information and the procedures that we have in place to safeguard your privacy.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Use of the Website constitutes acceptance by you of this Policy, and of the collection and processing of your personal information by us as set out below.

Information we may collect from you

Consent

When you use our Website to contact us or provide personal information, we may collect the following:

  • Information you provide to us by completing contact forms (this includes information you give us when subscribing to a service, submitting data or requesting a call back or further services);
  • Information you provide to us if you contact us, for example to report a problem with the Website or to raise a query or make an online comment

In these situations, we will collect and process your data with your consent.

Another activity where we rely on your consent would be the processing of job applications.  You can withdraw consent at any time, however, please be aware we will be unable to process your application if you do so.

Similarly, where you have opted in to receive training or news updates from us, we will process your personal data in such a way as to provide you with those communications and effect any transfer of your personal data to third parties in line with the preferences you have provided.

You always have the right to withdraw your consent at any time (see below about contacting us).

Legitimate Interests

In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.

We may process your personal data in order to improve our Website with the primary aim of providing you with a more personal and interactive experience. In particular, we may use your personal data to tailor our Website so as to ensure it is displayed in the most effective way for the device you are using.  We may also process your personal data for the purposes of making our Website more secure, for development of additional and enhanced functions and for internal technical operations such as for testing, statistical and other administrative or compliance purposes.

In this respect we may collect data automatically with regard to each of your visits to any of our Websites including technical information. However, the Websites do not automatically capture or store personal information other than details of visits made to the website including, but not limited to, traffic data, location data, logs (including, where available, the IP address and location of the device connecting to the online services and other technical information and identifiers about the device and the nature of the visit) and other communication data, and the resources that you use.

We rely on legitimate interests in some cases to invite clients and contacts to certain events such as webinars and seminars.  Our legitimate interest is to provide information to those that will support their use of our services and that could be of benefit to them.

We rely on legitimate interest to train our staff so that they can provide an exceptional service to all of our clients. There may be matters relating to a staff member’s engagement with you which we review with them as part of their personal training and development.

We also use various third-party cookies to help us improve our Websites (for further details on Cookies, please see below).

If our business is subsequently sold or we merge with another entity, to ensure our business can be continued and in order that services can continue to be provided to you, we will transfer your personal data to a third party or that data will be one of the assets transferred to a purchasing entity.

Subscribing to our Newsletters

Under the GDPR, we use the consent lawful basis for anyone subscribing to our newsletters or news communications.  We only collect certain data about you, as detailed in the “Processing of your personal data” above. Any email newsletters we send are done so through an EMS, email marketing service provider.  An EMS is a third-party service provider of software / applications that allows companies to send out email campaigns to a list of users.

Email newsletters that we send may contain tracking beacons or similar server technologies in order to track subscriber activity within email messages (such as which pages of our website are being accessed). Where used, such messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Any email newsletters we send are in accordance with the GDPR and the Privacy & Electronic Communications Regulations. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any email newsletters for instructions on how to unsubscribe or manage your preferences.

Our EMS providers are Constant Contact and Mailchimp. We hold the following information about you within our EMS system:

  • Name
  • Email address
  • Subscription time & date

CCTV

Should you ever visit our office in Loughborough, it is important to let you know that we have installed CCTV systems inside the office and on the outside of the building and personal data in form of images or CCTV footage may be recorded.

We operate CCTV in accordance with the ICO CCTV Code of Practice and are processing CCTV data in order to pursue our legitimate interests of:

  • promoting a safe working environment and monitoring health and safety at our premises
  • monitoring the safety and security of our premises
  • deterring and assisting in the prevention, investigation and detection of crime and/or serious breaches of policies and procedures, and
  • assisting with the identification and prosecution of offenders, including use of images as evidence in criminal proceedings

CCTV is never used for any automated decision taking.

Signs are displayed notifying individuals that CCTV is in operation.  Images captured by CCTV will not be kept for longer than is necessary and ordinarily, will not be retained for more than 30 days.  However, on occasions, there may be a need to keep images for longer such as where a crime is being investigated.

We will only disclose images and audio to other authorised bodies such as the police or other law enforcement agencies for the purposes set out above.

How your information will be used

We will hold and process your personal information on our systems for the purposes of operating our service, administration, monitoring, statistical analysis, performance measurement, business development and marketing.  We may from time to time collate information and statistics for the purposes of monitoring website usage in order to help us develop the Website and our services.

We do not forward the information collected about you to any third parties except where:

  • you have consented to us sharing your personal information in this way
  • we are under a legal, regulatory or professional obligation to do so (for example, we may be obliged to share information with regulatory bodies and public bodies including the Police or National Crime Agency) or in order to enforce or apply our Terms of Use (or other client terms) or to protect the rights and interests, property, or safety of our firm, our clients or others, although we would only do so in accordance with relevant data protection legislation
  • all, or substantially all the assets of our firm are merged with or acquired by a third party, or we expand or re-organise our business, in which case your personal information may form part of the transferred or merged assets or we may need to transfer your information to new entities or third parties through which our business will be carried out
  • we provide anonymous statistical information about users of our websites and related usage information to reputable third parties, including analytics and search engine providers
  • we use a third party service provider to provide services that involve data processing, for example storage and archival, auditing, professional advisory (including legal, accounting, financial and business consulting) and security services

We do not sell, share or transfer your information except as set out in this policy.

If our business is subsequently sold or we merge with another entity, to ensure our business can be continued and in order that services can continue to be provided to you, we will transfer your personal data to a third party or that data will be one of the assets transferred to a purchasing entity.

Security & how we protect your information

The security of your personal information is very important to us. All personal information that you supply to us will be treated in confidence by us and will be held by us only for the purposes set out in this policy.

We use up-to-date industry procedures to keep personal information as safe and secure as possible and to protect against loss, unauthorised disclosure or access. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How long will we store your Personal Data?

We only keep personal data for as long as is necessary for the purpose(s) for which it was provided.

Any data that you submit using this web form will be held by our firm as Data Controller and will be held securely for 12 months before being securely and confidentially destroyed.  If you subsequently become a client of our firm and instruct us to offer advice and assistance or to use our Compliance Caddy software platform then we will likely keep your data for longer periods along with other data we process under our contract with you.  However, we provide separate data privacy notices to clients at the time of instruction and will confirm all relevant retention periods at the relevant time.

What are your rights?

You have rights under the Data Protection Act 2018 and the GDPR and these include the right to be informed what information we hold about you.   In particular, you have the right to request:

  • access to the personal data we hold about you, free of charge in most cases.
  • the correction of your personal data when incorrect, out of date or incomplete.
  • for example, when you withdraw consent, or object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end.
  • that we stop any consent-based processing of your personal data after you withdraw that consent.

You have the right to request a copy of any information about you that we hold at any time, and also to have that information corrected if it is inaccurate.

If we choose not to action your request, we will explain to you the reasons for our refusal.

For information on how your information is used, how we maintain the security of our information, and to exercise your rights to access information we hold on you, please contact us. Similarly, if you believe that the information we hold is wrong or out of date, please let us know and we will update it. The person in this firm responsible for data protection is Melanie O’Brien and enquiries and requests can be sent to her by telephone on 01509 214999 by emailing melanie@dglegal.co.uk or in writing to 39 The Rushes, Loughborough LE11 5BG.

The Regulator

For further details about your rights as a data subject, we would invite you to visit the Information Commissioner’s Office website: http://www.ico.org.uk/

Our ICO’s registration number is: ZA400801

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner's Office.  You can contact them by calling 0303 123 1113 or go online to www.ico.org.uk/concerns

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive.  Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

You can choose to accept or decline cookies.  Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.  This may prevent you from taking full advantage of the website.

By law, we may not place cookies on your computer without your consent, unless they are strictly necessary to the operation of the service that we provide on the Website.

We use Google Analytics to monitor how our website is being used so we can make improvements. Our use of Google Analytics requires us to pass to Google your IP address (but no other information) – Google uses this information to prepare site usage reports for us, but Google may also share this information with other Google services.  In particular, Google may use the data collected to contextualize and personalise the ads of its own advertising network.  Related information:

If you have any queries about the cookies that we use, or would like more information, please contact info@dglegal.co.uk

Links to other websites

Our Websites may contain links to other websites of interest.  However, once you have used these links to leave our site, you should note that we do not have any control over that other website.  Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this policy.  You should exercise caution and look at the privacy statement or policy applicable to the website in question.

Changes to this policy

The internet and data privacy best practice are both developing, especially in light of the introduction of the GDPR. We therefore reserve the right to revise this Notice at any time. If this Notice changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties. Continued use of the Website will signify that you agree to any such changes.

 

Version 3.0 March 2021