Consultant & Client Services Manager
Role and Background
Emma joined our office based team in March 2017. As Client Services Manager, she works with our team of consultants and assists our clients with the obtaining and maintaining of quality standards, specifically Lexcel, SQM and CQS, and other compliance requirements required by such as the SRA and ICO.
Emma routinely assists clients in updating and maintaining their compliance records on our professional grade cloud based compliance software which fully meets the requirements of the SRA’s Standards and Regulations.
Emma has a background in compliance and auditing. She previously worked for a DBS registered body as a counter-signatory responsible for final checks on applications prior to submission. Emma was also ISO Compliance Officer in her previous position and was responsible for completing quality and annual audits, undertaking gap analysis and preparing reports.
What Clients Say
I have just attended the first class DG Legal ‘SRA Standards & Regulations Reforms’ Seminar at the London offices of Miller Insurance. As a busy lawyer, it was fantastically helpful to have so much important ‘stuff’ covered during this seminar. David Gilmore managed to get a panel of speakers who were real experts in their field and spoke with great clarity and authority. Quite simply, DG Legal provide a high quality service to Law Firms such as mine. DG Legal have been an absolute joy to work with over the past year. Emma has been fantastically helpful and super efficient in all her dealings with our Firm. Despite numerous obstacles we faced throughout the contracting process, she was remarkable in her sensitivity and speed of response to all queries raised. I wish there were more than the 5 stars to tick. Emma truly deserves ‘top marks’ and we are very grateful for all she has done for our Firm.
Principal, Carter Jones
Excellent service! I dealt with Emma mostly and she was always prompt and efficient as were all the other staff. Would highly recommend DG legal to any firm of solicitors looking for a compliance team.
Principal, Saini Law Office
A huge thank you to Emma, Alison and the team at DG Legal for their help with the preparation for our recent Lexcel audit. Emma’s support and encouragement was extremely welcome in the run up to and during the audit visit. Her prompts and suggestions maintained our focus, ensuring internal deadlines were met and ensuring all documentation was ready for inspection, resulting in an audit with no corrective actions. Would highly recommend Emma & DG Legal.
Emery Johnson Astills