Managing people and teams is consistently the biggest challenge raised by new managers (and even many experienced managers). This course is aimed at introducing new and existing supervisors and managers to key supervisory skills, allowing them to develop their competence as supervisors. The course covers:

• Understanding your role as a supervisor
• SRA obligations and competence expectations
• Setting expectations and effective delegation
• Monitoring progress and quality
• Managing performance in difficult situations
• Top tips for impactful feedback