Legal Ombudsman (LeO) Rule Changes – What Solicitors Need To Know Webinar

Content

In this free webinar held on 30 March 2023, Paul Wightman of DG Legal, a former Ombudsman at the Legal Ombudsman, runs through the new changes to the scheme rules on 1 April 2023, covering what these changes mean for solicitors, including:

• The new time limits and the requirements for updating signposting information appropriately
• The extension of powers for an Ombudsman to dismiss or discontinue a complaint under scheme rule 5.7
• The implications of the ending the automatic right to escalate to an Ombudsman for a final decision.
• The new limits for a service provider objecting to an investigation under rule 5.4

Target Audience

This webinar is aimed at legal practitioners and those working with them, in particular those responsible for managing their firm’s complaints handling.

Resources

The webinar slides can be downloaded below:

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