Working with the Legal Aid Agency Webinar

Working with the Legal Aid Agency Webinar

On 30 June 2020, we held a webinar with the Legal Aid Agency to provide firms with assistance in the management of their Legal Aid Contract during the Covid-19 pandemic.

The webinar looks ahead to how the Legal Aid Agency will manage the period following lockdown.

Key Content

  • Q&A with an LAA National Contract Manager
  • Covid-19 Guidance
  • Financial Support / Assistance
  • Approach to CM Visits / Audits
  • Approach to Processing Claims

Target Audience

This webinar is aimed at all firms with an existing Legal Aid Contract. The content of the webinar is relevant to managers, principals and supervisors.


We are pleased to share the Working with the Legal Aid Agency Webinar Slides with you.


Steve Keeling

Steve Keeling, Consultant, DG Legal

Steve joined DG Legal after leaving the Legal Aid Agency in August 2016.  In his 17 years at the LAA, he worked in the audit team as both auditor and manager and was a Contract Manager for several years. Steve brings important insights into the way the LAA thinks about provider and contract management and provides useful information on how to best prepare for audit activity.

Jill Waring, National Contract Manager for London and the South East, Legal Aid Agency

Jill has been with the Legal Aid Agency for 17 years, having worked in many different roles including Case Management and primarily Contract Management. She is now the senior leader with responsibility for Legal Aid Contracts in London and the South East, leading the Contract Management and Assurance teams in London and  Brighton. She also has responsibility for the Peer review team and is a member of the Contract Management and Assurance Senior Leadership Team.