Managing for Success Series: Dealing With Complaints Effectively Webinar
Content
As part of our Managing for Success webinar series, in this free round table discussion held on 12 July 2023, Sarah Charlton and Paul Wightman of DG Legal and Rhiannon Cambrook-Woods of Lysander Law considered the obstacles facing law firms in becoming more effective in resolving complaints early on.
Target Audience
This webinar is aimed at legal practitioners in a management role and those planning on progressing into a management role.
Resources
Please note that there are no accompanying slides for this free round table discussion.
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Speakers
Sarah Charlton | Consultant | DG Legal
Sarah has a BSc (Hons) in Applied Accounting and is a Fellow member of the Association of Chartered and Certified Accountants. Her career spans over 35 years working within the legal sector, fulfilling roles from COFA through to CEO. During her career she has worked with a number of legal regulators, professional bodies and government organisations. Sarah has been a member of the Institute of Legal Finance and Management throughout her career, qualifying as a Fellow member in 2005. Sarah also served as chairperson between 2010-2012 and continues to serve as an Executive Council Member.
Paul Wightman | Consultant | DG Legal
A qualified barrister, Paul graduated in Law from Birmingham University and was called to the Bar in 1994. He subsequently spent almost 20 years working for the Law Society of England and Wales, initially within the Office for the Supervision of Solicitors, then the Legal Complaints Service (LCS), and ultimately the Solicitors Regulation Authority (SRA). Paul is adept at undertaking audits and providing succinct reports on areas for improvement and can assist firms with advice on all aspects of SRA compliance and Anti-Money Laundering procedures as well as being a subject matter expert in relation to resolving service complaints.
Rhiannon Cambrook-Woods | Managing Director | Lysander Law
An exceptionally experienced, successful Executive Director and Solicitor who is highly motivated, engaging and results driven. With an extensive career ranging from PLC, private practice and consultancy, Rhi has worked with the best in their field and successfully networks and manages business relationships at all levels.
Having had long term operational responsibility for yearly budgets in excess of £60m and employees in excess of 450 across multiple offices Rhi has extensive recruitment, career development and man-management experience along with significant strategic, due diligence, gap analysis and financial forecasting skills.
The commercial realities, challenges and changing landscape faced in today’s climate together with her love of people are her passions which is evident from the moment you meet her.
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